Lyssna vs Hotjar
Side-by-side from the Top 11 rankings of The 11 Best User Research & UX Research Tools and The 11 Best Customer Feedback Tools. Last verified June 20, 2026.
The short answer
Hotjar ranks higher on Top 11 (#1 vs #3) for Product managers and UX researchers running usability tests, interviews, and surveys / Teams collecting and acting on feedback. Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
At a glance
| Lyssna | Hotjar | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best User Research & UX Research Tools | #1 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.6 | 9.2 |
| Best for | Quick design validation | Combining user behavior and feedback |
| Pricing | $$ ($89 to $399/mo + panel credits) | $$ ($0 to $799+/mo) |
| HQ | Melbourne, Australia | St. Julian's, Malta |
| Founded | 2008 | 2014 |
Lyssna
The fastest tool for simple design validation like click tests and preference tests.
www.lyssna.comSee full entry in The 11 Best User Research & UX Research Tools
Hotjar
Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.
www.hotjar.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.