Medallia vs GetFeedback
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Customer Feedback Tools (2026). Last verified July 5, 2026.
The short answer
Medallia ranks higher on Top 11 (#5 vs #6) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Omnichannel signal capture and role-based action at scale.
At a glance
| Medallia | GetFeedback | |
|---|---|---|
| Top 11 rank | #5 / Best NPS Survey Software | #6 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 8.4 | 8.1 |
| Best for | High-volume omnichannel enterprise CX | Salesforce-integrated CX programs |
| Pricing | $$$ (quote-only; enterprise annual contracts) | $$$$ (Custom pricing) |
| HQ | San Francisco, United States | San Mateo, USA |
| Founded | 2001 | 2013 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.