Medallia vs SurveyMonkey
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Survey Software Tools (2026). Last verified July 5, 2026.
The short answer
SurveyMonkey ranks higher on Top 11 (#2 vs #5) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams running customer surveys, NPS, and market research. The best general-purpose tool, balancing features with user-friendliness.
At a glance
| Medallia | SurveyMonkey | |
|---|---|---|
| Top 11 rank | #5 / Best NPS Survey Software | #2 / The 11 Best Survey Software Tools (2026) |
| Score (out of 9.4) | 8.4 | 9 |
| Best for | High-volume omnichannel enterprise CX | Versatile all-around survey tool |
| Pricing | $$$ (quote-only; enterprise annual contracts) | $$ ($39 to $119/user/mo) |
| HQ | San Francisco, United States | San Mateo, USA |
| Founded | 2001 | 1999 |
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.