Medallia vs SurveySparrow
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Survey Software Tools (2026). Last verified July 5, 2026.
The short answer
Medallia ranks higher on Top 11 (#5 vs #7) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams running customer surveys, NPS, and market research. Omnichannel signal capture and role-based action at scale.
At a glance
| Medallia | SurveySparrow | |
|---|---|---|
| Top 11 rank | #5 / Best NPS Survey Software | #7 / The 11 Best Survey Software Tools (2026) |
| Score (out of 9.4) | 8.4 | 7.9 |
| Best for | High-volume omnichannel enterprise CX | Mobile-first conversational surveys |
| Pricing | $$$ (quote-only; enterprise annual contracts) | $ ($19 to $59/mo) |
| HQ | San Francisco, United States | Palo Alto, USA |
| Founded | 2001 | 2017 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.