PagerDuty vs Freshservice
Side-by-side from the Top 11 rankings of The 11 Best Incident Management Software Tools (2026) and The 11 Best ITSM Software Platforms (2026). Last verified June 26, 2026.
The short answer
PagerDuty ranks higher on Top 11 (#1 vs #3) for IT and DevOps teams tracking, resolving, and learning from system incidents / IT teams managing incidents, service requests, and change management. The market leader for its proven reliability in on-call scheduling and its massive integration ecosystem.
At a glance
| PagerDuty | Freshservice | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Incident Management Software Tools (2026) | #3 / The 11 Best ITSM Software Platforms (2026) |
| Score (out of 9.4) | 9.2 | 8.9 |
| Best for | Mature on-call & alerting | User-friendly SMB & mid-market |
| Pricing | $$$ ($25 to $100+/user/mo) | $$ ($19 to $119 / agent / mo) |
| HQ | San Francisco, USA | San Mateo, USA |
| Founded | 2009 | 2010 |
PagerDuty
The market leader for its proven reliability in on-call scheduling and its massive integration ecosystem.
www.pagerduty.comSee full entry in The 11 Best Incident Management Software Tools (2026)
Freshservice
The best option for usability and quick setup, especially for mid-market teams.
www.freshworks.com/freshservice/See full entry in The 11 Best ITSM Software Platforms (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.