Smartlook vs Heap

Side-by-side from the Top 11 rankings of The 11 Best Session Replay Tools and The 11 Best Product Analytics Tools. Last verified June 12, 2026.

The short answer

Heap ranks higher on Top 11 (#3 vs #4) for Teams watching real user sessions and heatmaps / Product teams measuring usage and funnels. Best for automatic data capture, enabling retroactive analysis without developer involvement.

At a glance

	Smartlook	Heap
Top 11 rank	#4 / The 11 Best Session Replay Tools	#3 / The 11 Best Product Analytics Tools
Score (out of 9.4)	8.6	8.9
Best for	Web and native mobile apps	Codeless autocapture and retroactive analysis
Pricing	$$ ($55 to $111+/mo)	$$$$ (Custom Pricing)
HQ	Brno, Czech Republic	San Francisco, USA
Founded	2016	2013

Smartlook

Best for its strong support of native mobile app session replay.

www.smartlook.com

See full entry in The 11 Best Session Replay Tools

Heap

Best for automatic data capture, enabling retroactive analysis without developer involvement.

heap.io

See full entry in The 11 Best Product Analytics Tools

Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.