Sprig vs UserTesting
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
Sprig ranks higher on Top 11 (#3 vs #4) for Teams collecting and acting on feedback. Best for contextual in-product surveys and AI-driven analysis of open-text feedback.
At a glance
| Sprig | UserTesting | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Customer Feedback Tools | #4 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.8 | 8.5 |
| Best for | AI-powered in-product surveys | Video-based user feedback |
| Pricing | $$$ ($0 to $1500+/mo) | $$$$ (Custom enterprise pricing) |
| HQ | San Francisco, USA | San Francisco, USA |
| Founded | 2019 | 2007 |
UserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.