Sprinklr vs Forsta
Side-by-side from the Top 11 rankings of The 11 Best Social Media Analytics Tools (2026) and The 11 Best Voice of Customer (VoC) Software (2026). Last verified June 12, 2026.
The short answer
Sprinklr ranks higher on Top 11 (#3 vs #6) for Social media managers measuring reach, engagement, and ROI / CX, insights, and product teams at mid-market and enterprise companies that collect customer feedback across surveys, reviews, support tickets, and social channels and need to turn it into action. A vast, unified platform for large enterprises managing 30+ digital channels for marketing and customer care.
At a glance
| Sprinklr | Forsta | |
|---|---|---|
| Top 11 rank | #3 / The 11 Best Social Media Analytics Tools (2026) | #6 / The 11 Best Voice of Customer (VoC) Software (2026) |
| Score (out of 9.4) | 8.7 | 8.1 |
| Best for | Unified enterprise CXM platform | Research-grade surveys plus VoC analytics |
| Pricing | $$$$$ (Custom, starts ~$1,200/mo) | $$$$ (Enterprise, quoted annually) |
| HQ | New York, USA | London, UK |
| Founded | 2009 | 2021 |
Sprinklr
A vast, unified platform for large enterprises managing 30+ digital channels for marketing and customer care.
www.sprinklr.comSee full entry in The 11 Best Social Media Analytics Tools (2026)
Forsta
Research-grade surveys blended with VoC text analytics.
www.forsta.com/See full entry in The 11 Best Voice of Customer (VoC) Software (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.