Talkdesk vs Zendesk Talk
Side-by-side from the Top 11 ranking of The 11 Best Call Center Software Platforms. Last verified June 15, 2026.
The short answer
Talkdesk ranks higher on Top 11 (#2 vs #9) for Support and sales teams running inbound or outbound call centers. An intuitive, AI-focused platform ideal for improving customer experience.
At a glance
| Talkdesk | Zendesk Talk | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Call Center Software Platforms | #9 / The 11 Best Call Center Software Platforms |
| Score (out of 9.4) | 9.1 | 7.6 |
| Best for | AI-native customer experience | Teams using Zendesk Suite |
| Pricing | $$$$ ($75 to $125+/mo) | $$$ ($69 to $149+/mo) |
| HQ | San Francisco, USA | San Francisco, USA |
| Founded | 2011 | 2007 |
Talkdesk
An intuitive, AI-focused platform ideal for improving customer experience.
www.talkdesk.comSee full entry in The 11 Best Call Center Software Platforms
Zendesk Talk
The best and most seamless voice option for Zendesk users.
www.zendesk.com/talkSee full entry in The 11 Best Call Center Software Platforms
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.