Thankful vs Gladly
Side-by-side from the Top 11 ranking of The 11 Best AI Customer Support Platforms. Last verified May 31, 2026.
The short answer
Thankful ranks higher on Top 11 (#10 vs #11) for Customer support leaders replacing or augmenting tier-1 with AI. Delivers deep automation for complex post-purchase support like returns and exchanges.
At a glance
| Thankful | Gladly | |
|---|---|---|
| Top 11 rank | #10 / The 11 Best AI Customer Support Platforms | #11 / The 11 Best AI Customer Support Platforms |
| Score (out of 9.4) | 7.4 | 7.1 |
| Best for | Best for post-purchase automation | Best human-centric platform with AI |
| Pricing | $$$ (Custom, resolution-based) | $$$ ($150+ per agent/mo) |
| HQ | Venice, USA | San Francisco, USA |
| Founded | 2018 | 2014 |
Thankful
Delivers deep automation for complex post-purchase support like returns and exchanges.
www.thankful.aiGladly
A contrarian, human-first platform using AI to empower agents, not replace them.
www.gladly.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.