UserTesting vs Dovetail
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
UserTesting ranks higher on Top 11 (#4 vs #11) for Teams collecting and acting on feedback. The market leader for moderated and unmoderated video feedback from a global user panel.
At a glance
| UserTesting | Dovetail | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Customer Feedback Tools | #11 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.5 | 7.1 |
| Best for | Video-based user feedback | Synthesizing research from all sources |
| Pricing | $$$$ (Custom enterprise pricing) | $$ ($0 to $1250+/mo) |
| HQ | San Francisco, USA | Sydney, Australia |
| Founded | 2007 | 2017 |
UserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comDovetail
A research repository for analyzing and finding insights in qualitative data from any source.
dovetailapp.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.