UserTesting vs GetFeedback
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
UserTesting ranks higher on Top 11 (#4 vs #6) for Teams collecting and acting on feedback. The market leader for moderated and unmoderated video feedback from a global user panel.
At a glance
| UserTesting | GetFeedback | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Customer Feedback Tools | #6 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.5 | 8.1 |
| Best for | Video-based user feedback | Salesforce-integrated CX programs |
| Pricing | $$$$ (Custom enterprise pricing) | $$$$ (Custom pricing) |
| HQ | San Francisco, USA | San Mateo, USA |
| Founded | 2007 | 2013 |
UserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comGetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.