UserTesting vs Pendo
Side-by-side from the Top 11 rankings of The 11 Best Customer Feedback Tools and The 11 Best Digital Adoption Platforms. Last verified June 13, 2026.
The short answer
Pendo ranks higher on Top 11 (#2 vs #4) for Teams collecting and acting on feedback / Product and customer success teams guiding users through software onboarding. Best-in-class product analytics combined with strong user guidance tools.
At a glance
| UserTesting | Pendo | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Customer Feedback Tools | #2 / The 11 Best Digital Adoption Platforms |
| Score (out of 9.4) | 8.5 | 9 |
| Best for | Video-based user feedback | Product teams needing analytics |
| Pricing | $$$$ (Custom enterprise pricing) | $$$$ (>$25,000/yr) |
| HQ | San Francisco, USA | Raleigh, USA |
| Founded | 2007 | 2013 |
UserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.