Zendesk Talk vs Twilio Flex
Side-by-side from the Top 11 ranking of The 11 Best Call Center Software Platforms. Last verified June 15, 2026.
The short answer
Zendesk Talk ranks higher on Top 11 (#9 vs #11) for Support and sales teams running inbound or outbound call centers. The best and most seamless voice option for Zendesk users.
At a glance
| Zendesk Talk | Twilio Flex | |
|---|---|---|
| Top 11 rank | #9 / The 11 Best Call Center Software Platforms | #11 / The 11 Best Call Center Software Platforms |
| Score (out of 9.4) | 7.6 | 7.2 |
| Best for | Teams using Zendesk Suite | Building a custom solution |
| Pricing | $$$ ($69 to $149+/mo) | $$$ (Usage-based) |
| HQ | San Francisco, USA | San Francisco, USA |
| Founded | 2007 | 2008 |
Zendesk Talk
The best and most seamless voice option for Zendesk users.
www.zendesk.com/talkSee full entry in The 11 Best Call Center Software Platforms
Twilio Flex
A developer platform for building a fully customized contact center.
www.twilio.com/flexSee full entry in The 11 Best Call Center Software Platforms
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.