Zendesk vs Freshchat (by Freshworks)
Side-by-side from the Top 11 rankings of The 11 Best Help Desk Software and The 11 Best Live Chat Software. Last verified June 8, 2026.
The short answer
Zendesk ranks higher on Top 11 (#1 vs #6) for Support teams managing customer tickets / Teams adding live chat and chatbots to their site. The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
At a glance
| Zendesk | Freshchat (by Freshworks) | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Help Desk Software | #6 / The 11 Best Live Chat Software |
| Score (out of 9.4) | 9.3 | 8.1 |
| Best for | Scalable omnichannel support | AI-powered messaging for mid-market |
| Pricing | $$$ ($49 to $215+/agent/mo) | $$ ($0 to $69/mo per agent) |
| HQ | San Francisco, USA | San Mateo, USA |
| Founded | 2007 | 2010 |
Zendesk
The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
www.zendesk.comFreshchat (by Freshworks)
Strong AI and bot capabilities for scaling support teams effectively.
www.freshworks.com/live-chat-software/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.