Zendesk vs Gorgias
Side-by-side from the Top 11 rankings of Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026 and Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026. Last verified June 8, 2026.
The short answer
Zendesk ranks higher on Top 11 (#1 vs #4) for Support teams managing customer tickets / Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
At a glance
| Zendesk | Gorgias | |
|---|---|---|
| Top 11 rank | #1 / Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026 | #4 / Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026 |
| Score (out of 9.4) | 9.3 | 8.6 |
| Best for | Scalable omnichannel support | The definitive help desk for e-commerce |
| Pricing | $$$ ($49 to $215+/agent/mo) | $$$ ($50 to $900+/mo) |
| HQ | San Francisco, USA | San Francisco, USA |
| Founded | 2007 | 2015 |
Zendesk
The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
www.zendesk.comSee full entry in Zendesk vs Freshdesk vs HubSpot Service Hub: 11 Best Help Desk Software 2026
Gorgias
The best choice for e-commerce stores due to deep platform integrations.
www.gorgias.comSee full entry in Intercom vs Front vs Help Scout: 11 Best Customer Support Software 2026
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.