Zendesk vs Help Scout
Side-by-side from the Top 11 rankings of The 11 Best Help Desk Software and The 11 Best Customer Support Software. Last verified June 8, 2026.
The short answer
Zendesk ranks higher on Top 11 (#1 vs #3) for Support teams managing customer tickets / Small and mid-size businesses choosing help desk and support software (Zendesk alternatives). The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
At a glance
| Zendesk | Help Scout | |
|---|---|---|
| Top 11 rank | #1 / The 11 Best Help Desk Software | #3 / The 11 Best Customer Support Software |
| Score (out of 9.4) | 9.3 | 8.8 |
| Best for | Scalable omnichannel support | Simple, human-centric customer support |
| Pricing | $$$ ($49 to $215+/agent/mo) | $$ ($20 to $65/agent/mo) |
| HQ | San Francisco, USA | Boston, USA |
| Founded | 2007 | 2011 |
Zendesk
The most powerful and scalable enterprise-grade help desk with an unmatched app ecosystem.
www.zendesk.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.