Zoho CRM vs Freshsales (by Freshworks)
Side-by-side from the Top 11 rankings of The 11 Best CRM Software for Small Business and The 11 Best Sales CRM Software (2026). Last verified June 4, 2026.
The short answer
Zoho CRM ranks higher on Top 11 (#2 vs #6) for Small business owners choosing a CRM (HubSpot vs Salesforce vs Zoho) / Sales managers and founders choosing CRM software for sales teams (Salesforce vs HubSpot vs Pipedrive vs Close). Unbeatable value with a massive feature set, though it can feel complex.
At a glance
| Zoho CRM | Freshsales (by Freshworks) | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best CRM Software for Small Business | #6 / The 11 Best Sales CRM Software (2026) |
| Score (out of 9.4) | 9.1 | 8.1 |
| Best for | Best value for an all-in-one suite | Best AI-powered CRM for SMBs |
| Pricing | $ ($0 to $65/user/mo) | $$ ($0 to $69/user/mo) |
| HQ | Chennai, India | San Mateo, USA |
| Founded | 1996 | 2010 |
Zoho CRM
Unbeatable value with a massive feature set, though it can feel complex.
www.zoho.com/crm/See full entry in The 11 Best CRM Software for Small Business
Freshsales (by Freshworks)
A clean, easy-to-use CRM with helpful AI features for small teams.
www.freshworks.com/crm/Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.