What is a containment rate?

The percentage of customer inquiries that are fully resolved by the AI or automation without any human agent involvement.

Who uses one?

Customer support leaders replacing or augmenting tier-1 with AI

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $150/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical The 11 Best AI Customer Support Platforms (2026). If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 The 11 Best AI Customer Support Platforms (2026), verified May 31, 2026.