What is a customer health score?

A metric used by customer success teams to represent the likelihood of a customer to grow, renew, or churn. It's typically a weighted score calculated from multiple dimensions like product usage, support tickets, survey responses, and commercial data.

Who uses one?

CS leaders at SaaS companies choosing customer success platforms (Gainsight vs ChurnZero vs Totango vs ClientSuccess)

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $15000/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical The 11 Best Customer Success Software Platforms (2026). If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 The 11 Best Customer Success Software Platforms (2026), verified June 7, 2026.