What is a mttr (mean time to resolution)?

A key performance indicator (KPI) that measures the average time it takes to resolve an incident from the moment it is first reported until it is considered fully resolved.

Who uses one?

IT and DevOps teams tracking, resolving, and learning from system incidents

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $25/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical The 11 Best Incident Management Software Tools (2026). If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 The 11 Best Incident Management Software Tools (2026), verified June 26, 2026.