What is a cmdb?

A Configuration Management Database (CMDB) is a central repository that stores information about hardware and software assets and their relationships. It is a fundamental component of ITIL-aligned ITSM.

Who uses one?

IT teams managing incidents, service requests, and change management

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $8/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical The 11 Best ITSM Software Platforms. If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 The 11 Best ITSM Software Platforms, verified June 21, 2026.