Alternatives to Delighted

Delighted ranks #7 on the Top 11 The 11 Best Customer Feedback Tools. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified June 13, 2026. No paid placement — see methodology.

1. #1Hotjar

   9.2 / 9.4

   Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.

   Best for: Combining user behavior and feedback · Pricing: $$ ($0 to $799+/mo) · www.hotjar.com

2. #2Canny

   9 / 9.4

   The best tool for managing feature requests and communicating product updates via a public roadmap.

   Best for: Feature requests and public roadmaps · Pricing: $$$ ($400 to $999+/mo) · canny.io

3. #3Sprig

   8.8 / 9.4

   Best for contextual in-product surveys and AI-driven analysis of open-text feedback.

   Best for: AI-powered in-product surveys · Pricing: $$$ ($0 to $1500+/mo) · sprig.com

4. #4UserTesting

   8.5 / 9.4

   The market leader for moderated and unmoderated video feedback from a global user panel.

   Best for: Video-based user feedback · Pricing: $$$$ (Custom enterprise pricing) · www.usertesting.com

5. #5Pendo

   8.3 / 9.4

   An integrated suite for analytics, in-app guides, and feedback, best for mature product orgs.

   Best for: All-in-one product experience platform · Pricing: $$$$ ($0 to $2000+/mo) · www.pendo.io

6. #6GetFeedback

   8.1 / 9.4

   A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.

   Best for: Salesforce-integrated CX programs · Pricing: $$$$ (Custom pricing) · www.getfeedback.com

See the full ranked list: The 11 Best Customer Feedback Tools. Or compare any two: side-by-side.