Alternatives to Medallia

Medallia ranks #5 on the Top 11 Best NPS Survey Software. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified July 5, 2026. No paid placement — see methodology.

1. #1Delighted

   9.1 / 9.4

   Fastest path to a clean, multi-channel NPS program.

   Best for: Fast, clean NPS for most teams · Pricing: $$ (published tiers; free plan, paid from ~$224/mo billed annually) · delighted.com

2. #2AskNicely

   8.7 / 9.4

   Turns every response into frontline follow-up and coaching.

   Best for: Frontline action and closed loop · Pricing: $$$ (quote-only; annual, positioned above lightweight tools) · www.asknicely.com

3. #3Retently

   8.5 / 9.4

   Near-enterprise analytics and segmentation at mid-market pricing.

   Best for: Multi-metric feedback for subscription teams · Pricing: $$ (published tiers; from ~$50/mo, higher by contacts) · www.retently.com

4. #4Qualtrics

   8.6 / 9.4

   Deepest analytics, sold as part of a full XM platform.

   Best for: Enterprise experience management · Pricing: $$$ (quote-only; enterprise annual contracts) · www.qualtrics.com

See the full ranked list: Best NPS Survey Software. Or compare any two: side-by-side.