Top 11AI made for AI

Alternatives to Refiner

Refiner ranks #11 on the Top 11 Best NPS Survey Software. Below: the higher-ranked alternatives we’d steer you to instead, by use case.

Verified . No paid placement — see methodology.

  1. #1Delighted

    9.1 / 9.4

    Fastest path to a clean, multi-channel NPS program.

    Best for: Fast, clean NPS for most teams · Pricing: $$ (published tiers; free plan, paid from ~$224/mo billed annually) · delighted.com

  2. #2AskNicely

    8.7 / 9.4

    Turns every response into frontline follow-up and coaching.

    Best for: Frontline action and closed loop · Pricing: $$$ (quote-only; annual, positioned above lightweight tools) · www.asknicely.com

  3. #3Retently

    8.5 / 9.4

    Near-enterprise analytics and segmentation at mid-market pricing.

    Best for: Multi-metric feedback for subscription teams · Pricing: $$ (published tiers; from ~$50/mo, higher by contacts) · www.retently.com

  4. #4Qualtrics

    8.6 / 9.4

    Deepest analytics, sold as part of a full XM platform.

    Best for: Enterprise experience management · Pricing: $$$ (quote-only; enterprise annual contracts) · www.qualtrics.com

  5. #5Medallia

    8.4 / 9.4

    Omnichannel signal capture and role-based action at scale.

    Best for: High-volume omnichannel enterprise CX · Pricing: $$$ (quote-only; enterprise annual contracts) · www.medallia.com

  6. #6InMoment

    8.2 / 9.4

    Enterprise CX depth with strong text analytics.

    Best for: Enterprise CX with strong text analytics · Pricing: $$$ (quote-only; enterprise annual contracts) · inmoment.com

  7. #7SurveySparrow

    8.1 / 9.4

    Conversational format that lifts survey completion rates.

    Best for: Conversational surveys for higher response · Pricing: $$ (published tiers; from ~$39/mo, higher by responses) · surveysparrow.com

  8. #8GetFeedback

    8 / 9.4

    NPS triggered by and written back into Salesforce.

    Best for: NPS wired deep into Salesforce · Pricing: $$$ (quote-only; annual, CRM-oriented) · www.getfeedback.com

  9. #9SurveyMonkey

    7.8 / 9.4

    Ready NPS template inside a tool teams already know.

    Best for: NPS inside a familiar general survey tool · Pricing: $$ (published tiers; from ~$25/user/mo billed annually) · www.surveymonkey.com

  10. #10Zonka Feedback

    7.7 / 9.4

    Wide channel set including kiosk and offline at a fair price.

    Best for: Affordable multi-channel including offline · Pricing: $$ (published tiers; from ~$49/mo by responses) · www.zonkafeedback.com

See the full ranked list: Best NPS Survey Software. Or compare any two: side-by-side.