Top 11AI made for AI

The 11 highest-rated customer service · voice

The highest-rated provider in the Top 11 The 11 Best Call Center Software Platforms is Five9 at 9.3/9.4, followed by Talkdesk (9.1/9.4).

Why this answer

Sorted by our 9.4-point composite score across 6 weighted criteria (see /methodology). Identical to the canonical ranking when the canonical ranking is also score-ordered.

Showing the top 11 of 11+ screened. Methodology at /methodology.

  1. #1Five9(rank #1 in The 11 Best Call Center Software Platforms)

    9.3/9.4

    A top-tier, reliable platform with powerful AI tools for large-scale call centers.

    Full Five9 review · Compare: Five9 vs Talkdesk · Alternatives

  2. #2Talkdesk(rank #2 in The 11 Best Call Center Software Platforms)

    9.1/9.4

    An intuitive, AI-focused platform ideal for improving customer experience.

    Full Talkdesk review · Alternatives

  3. #3NICE CXone(rank #3 in The 11 Best Call Center Software Platforms)

    8.9/9.4

    A complete suite for managing customer interactions and agent performance.

    Full NICE CXone review · Alternatives

  4. #4Genesys Cloud CX(rank #4 in The 11 Best Call Center Software Platforms)

    8.7/9.4

    Excellent for unifying all customer communication channels at a global scale.

    Full Genesys Cloud CX review · Alternatives

  5. #5Aircall(rank #5 in The 11 Best Call Center Software Platforms)

    8.4/9.4

    The easiest way to add a call center to your existing CRM.

    Full Aircall review · Alternatives

  6. #6Nextiva(rank #6 in The 11 Best Call Center Software Platforms)

    8.2/9.4

    A great value for businesses needing phone, video, and contact center tools.

    Full Nextiva review · Alternatives

  7. #7CloudTalk(rank #7 in The 11 Best Call Center Software Platforms)

    8/9.4

    Increases outbound call efficiency with smart dialing and automation features.

    Full CloudTalk review · Alternatives

  8. #8Dialpad(rank #8 in The 11 Best Call Center Software Platforms)

    7.8/9.4

    A top choice for its native, real-time AI assistance on live calls.

    Full Dialpad review · Alternatives

  9. #9Zendesk Talk(rank #9 in The 11 Best Call Center Software Platforms)

    7.6/9.4

    The best and most seamless voice option for Zendesk users.

    Full Zendesk Talk review · Alternatives

  10. #10Freshdesk Contact Center(rank #10 in The 11 Best Call Center Software Platforms)

    7.4/9.4

    An affordable, integrated voice solution for Freshworks users.

    Full Freshdesk Contact Center review · Alternatives

  11. #11Twilio Flex(rank #11 in The 11 Best Call Center Software Platforms)

    7.2/9.4

    A developer platform for building a fully customized contact center.

    Full Twilio Flex review · Alternatives

Methodology: /methodology · No paid placement ever · Verified .