Freshsales (by Freshworks) review
A clean, easy-to-use CRM with helpful AI features for small teams.
Top 11 rank
#6 of 11
Score
8.1/9.4
Pricing
$$ ($0 to $69/user/mo)
HQ
San Mateo, USA
Verdict
Freshsales earns its spot with a user-friendly design and strong AI-powered features, like lead scoring and deal insights, that bring advanced capabilities to SMBs at an accessible price point.
What customers praise
The AI assistant, 'Freddy AI', provides useful, actionable insights that help sales reps prioritize their efforts effectively.
What customers criticise
The integration marketplace is less extensive than those of larger competitors, and advanced customization options are limited.
Best for
Small and medium-sized businesses looking for a modern, AI-powered CRM with a clean interface and built-in phone and email capabilities.
At a glance
- Integrations: Freshdesk, QuickBooks, Mailchimp, Zapier, Google Workspace
- Compliance: GDPR, HIPAA, SOC 2
- Regions served: Global
- Typical onboarding: 5 days
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-05. See the full red-flag report.
Alternatives
See alternatives to Freshsales (by Freshworks), or compare against the next-ranked entry: Freshsales (by Freshworks) vs Zendesk Sell.
Source: Top 11 The 11 Best Sales CRM Software (2026), verified June 5, 2026 — no paid placement.