Freshservice review
An easy-to-use platform where ITAM is tightly integrated with a modern ITSM helpdesk.
Top 11 rank
#7 of 11
Score
8/9.4
Pricing
$$ (Starts ~$19/agent/mo, asset mgt extra)
HQ
San Mateo, USA
Verdict
Freshservice stands out for its clean, intuitive user interface that makes ITAM accessible to less technical staff. As part of a strong ITSM platform, its asset management module is tightly coupled with incident, problem, and change management, making it easy to link tickets to specific assets and see their history.
What customers praise
The setup and configuration process is significantly faster than enterprise competitors, with many customers going live in under 30 days.
What customers criticise
Its software asset management capabilities are basic and not sufficient for organizations facing complex licensing or vendor audits. It is better for hardware tracking.
Best for
IT teams prioritizing user experience and a simple, integrated ITSM and ITAM platform.
At a glance
- Integrations: Microsoft Intune, Jamf, Google Workspace, Okta, Slack
- Compliance: SOC 2, ISO 27001, HIPAA
- Regions served: Global
- Typical onboarding: 21 days
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-14. See the full red-flag report.
Alternatives
See alternatives to Freshservice, or compare against the next-ranked entry: Freshservice vs Device42.
Source: Top 11 The 11 Best IT Asset Management Software, verified June 14, 2026 — no paid placement.