LiveAgent review

A very fast live chat widget and broad channel support.

Verdict

LiveAgent is a strong choice for its comprehensive channel support, particularly its fast live chat widget and social media integrations, all offered at a very competitive price.

What customers praise

It supports over 130 ticketing features and more than 40 integrations, making it one of the most feature-complete solutions in its price range.

What customers criticise

The user interface is functional but lacks the modern polish and intuitive design of higher-ranked competitors, which can make it feel dated.

Best for

Support teams that handle a high volume of live chat and social media interactions and need a fast, unified inbox to manage them all.

At a glance

• Integrations: Slack, Zapier, Facebook, Twitter, Instagram, Shopify
• Compliance: GDPR
• Regions served: Global
• Typical onboarding: 5 days
• Free tier: yes

Red flags

Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-04. See the full red-flag report.

Alternatives

See alternatives to LiveAgent, or compare against the next-ranked entry: LiveAgent vs Groove.

Source: Top 11 The 11 Best Customer Support Software, verified June 4, 2026 — no paid placement.