LiveChat review
A powerful, reliable, and intuitive pure-play live chat tool for support teams.
Top 11 rank
#2 of 11
Score
9/9.4
Pricing
$$ ($20 to $200+/mo per agent)
HQ
Wrocław, Poland
Verdict
LiveChat secures the #2 spot by focusing purely on being the best possible live chat tool for support, offering a feature-rich, highly reliable, and intuitive experience for agents and customers alike.
What customers praise
The agent application is extremely well-designed, making it easy to handle multiple conversations, and its reporting suite provides deep insights into team performance and customer satisfaction.
What customers criticise
While it has a separate product, ChatBot, its native AI and automation features are less integrated than all-in-one platforms like Intercom.
Best for
Dedicated customer support teams of any size who need a powerful, reliable, and easy-to-use live chat solution.
At a glance
- Integrations: Salesforce, HubSpot, Zendesk, Shopify, WordPress, Mailchimp, Zapier
- Compliance: GDPR, CCPA, HIPAA
- Regions served: Global
- Typical onboarding: 1 day
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-08. See the full red-flag report.
Alternatives
See alternatives to LiveChat, or compare against the next-ranked entry: LiveChat vs Zendesk.
Source: Top 11 The 11 Best Live Chat Software, verified June 8, 2026 — no paid placement.