ManageEngine ServiceDesk Plus review
Offers the best value by bundling ITSM, ITAM, and endpoint management features.
Top 11 rank
#4 of 11
Score
8.7/9.4
Pricing
$ ($10 to $125 / tech / mo)
HQ
Chennai, India
Verdict
ManageEngine ServiceDesk Plus delivers the best value proposition by bundling extensive ITSM, IT Asset Management (ITAM), and even endpoint management capabilities into a single, affordably priced platform.
What customers praise
The tight integration with other ManageEngine tools, like ADManager Plus and OpManager, creates a unified IT management ecosystem that is difficult to replicate with other vendors without significant integration work.
What customers criticise
The user interface, while functional, can feel dated and less intuitive compared to more modern competitors like Freshservice, potentially slowing user adoption.
Best for
IT teams seeking a feature-rich, all-in-one ITSM solution with transparent pricing and strong integrations with other ManageEngine IT management products.
At a glance
- Integrations: Jira, Microsoft 365, Slack, TeamViewer, Zoho Analytics
- Compliance: SOC 2, ISO 27001, GDPR, HIPAA
- Regions served: North America, EMEA, APAC
- Typical onboarding: 30 days
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-21. See the full red-flag report.
Alternatives
See alternatives to ManageEngine ServiceDesk Plus, or compare against the next-ranked entry: ManageEngine ServiceDesk Plus vs SolarWinds Service Desk.
Source: Top 11 The 11 Best ITSM Software Platforms, verified June 21, 2026 — no paid placement.