Smith.ai review

Publishes every rate to the cent and puts a real person behind the AI. Knows nothing about dentistry.

Verdict

The most honest pricing on this page, attached to the least dental product on it. Smith.ai publishes its whole rate card: the AI receptionist is free for 25 calls a month, $150 a month at $2.00 a call, or $500 a month at $1.67 a call, with extra calls on the free plan at $3.00. Its human receptionist plans run $300 for 30 calls, $810 for 90 and $2,100 for 300, with overage at $11.50, $10.50 and $8.50 a call and no setup fees. All of it read on smith.ai on 16 September 2026. Behind the AI sits a network of more than 500 North American receptionists you can pay per call to take over. For an emergency at 21:00 with a frightened patient, that escalation is worth more than any integration.

What customers praise

Every number is on the page, including the ones most vendors hide: per call overage, the price difference between AI and human, and what happens when you exceed a plan. The free tier at 25 calls a month is a real trial rather than a 14 day countdown, so a single location practice can run it on the after hours line for a month and count what it caught. The escalation path to a human is the only one on this list, and it is priced per call rather than bundled into a retainer.

What customers criticise

The native integrations read on 16 September 2026 are Clio Grow, Clio Manage, Salesforce and HubSpot. Those are law firm and sales tools. There is no dental practice management system on the list, so a booked appointment arrives as a calendar entry or a Zapier step and somebody types it into Dentrix. Dental is not among the industries named on the page, and neither HIPAA compliance nor a business associate agreement is stated on the pages read, which a dental practice needs before the agent hears a patient's name. On the rubric's heaviest criterion, this entry scores near the floor.

Best for

A practice that wants a human to pick up when the call goes wrong, and is willing to lose the practice management integration to get that

At a glance

• Integrations: Clio Grow, Clio Manage, Salesforce, HubSpot, Zapier, Make
• Regions served: US
• Typical onboarding: 3 days
• Free tier: yes

Red flags

Public risk signals as of September 2026: none. Live product with the full rate card for both the AI receptionist and the human receptionist plans read on smith.ai on 16 September 2026. Native integrations named on the page are Clio Grow, Clio Manage, Salesforce and HubSpot, with 5,000 or more apps via Zapier and Make. No dental practice management integration, no dental industry page and no HIPAA or business associate agreement statement on the pages read. No adverse public signals found. See the full red-flag report.

Alternatives

See alternatives to Smith.ai, or compare against the next-ranked entry: Smith.ai vs RingCentral AI Receptionist (AIR).

Source: Top 11 Weave vs Dental Intelligence vs Arini: 11 Best AI Receptionists for a Dental Office 2026, verified September 16, 2026 — no paid placement.