Zonka Feedback review
Wide channel set including kiosk and offline at a fair price.
Top 11 rank
#10 of 11
Score
7.7/9.4
Pricing
$$ (published tiers; from ~$49/mo by responses)
HQ
Wilmington, United States
Verdict
Zonka Feedback covers an unusually wide channel set for its price, including email, SMS, web, in-app, kiosk, and offline surveys, so it fits retail and on-site teams that need feedback where there is no reliable connection.
What customers praise
Kiosk and offline survey support plus published pricing serve physical and field contexts most rivals ignore.
What customers criticise
Analytics and integration ecosystem are solid but not deep, and brand recognition is limited.
Best for
Teams that want multi-channel NPS, CSAT, and CES including kiosk and offline surveys at an affordable published price.
At a glance
- Integrations: Salesforce, HubSpot, Zendesk, Slack, Intercom, Zapier
- Compliance: SOC 2, GDPR, HIPAA
- Regions served: North America, EMEA, APAC
- Typical onboarding: 2 days
- Free tier: yes
Red flags
Public risk signals as of July 2026: none. No material public risk signals as of 2026-07-05. See the full red-flag report.
Alternatives
See alternatives to Zonka Feedback, or compare against the next-ranked entry: Zonka Feedback vs Refiner.
Source: Top 11 Best NPS Survey Software, verified July 5, 2026 — no paid placement.