Delighted vs Dovetail
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
Delighted ranks higher on Top 11 (#7 vs #11) for Teams collecting and acting on feedback. The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
At a glance
| Delighted | Dovetail | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Customer Feedback Tools | #11 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8 | 7.1 |
| Best for | Simple, multi-channel NPS/CSAT surveys | Synthesizing research from all sources |
| Pricing | $$ ($0 to $224+/mo) | $$ ($0 to $1250+/mo) |
| HQ | Palo Alto, USA | Sydney, Australia |
| Founded | 2013 | 2017 |
Delighted
The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
delighted.comDovetail
A research repository for analyzing and finding insights in qualitative data from any source.
dovetailapp.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.