Delighted vs Medallia
Side-by-side from the Top 11 ranking of Best NPS Survey Software. Last verified July 5, 2026.
The short answer
Delighted ranks higher on Top 11 (#1 vs #5) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Fastest path to a clean, multi-channel NPS program.
At a glance
| Delighted | Medallia | |
|---|---|---|
| Top 11 rank | #1 / Best NPS Survey Software | #5 / Best NPS Survey Software |
| Score (out of 9.4) | 9.1 | 8.4 |
| Best for | Fast, clean NPS for most teams | High-volume omnichannel enterprise CX |
| Pricing | $$ (published tiers; free plan, paid from ~$224/mo billed annually) | $$$ (quote-only; enterprise annual contracts) |
| HQ | Oakland, United States | San Francisco, United States |
| Founded | 2013 | 2001 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.