Delighted vs Usersnap
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
Delighted ranks higher on Top 11 (#7 vs #9) for Teams collecting and acting on feedback. The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
At a glance
| Delighted | Usersnap | |
|---|---|---|
| Top 11 rank | #7 / The 11 Best Customer Feedback Tools | #9 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8 | 7.6 |
| Best for | Simple, multi-channel NPS/CSAT surveys | Visual feedback and bug reporting |
| Pricing | $$ ($0 to $224+/mo) | $$ ($69 to $949+/mo) |
| HQ | Palo Alto, USA | Linz, Austria |
| Founded | 2013 | 2013 |
Delighted
The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
delighted.comUsersnap
Excels at collecting visual bug reports and feedback with screen annotations and technical data.
usersnap.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.