GetFeedback vs Delighted
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
GetFeedback ranks higher on Top 11 (#6 vs #7) for Teams collecting and acting on feedback. A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
At a glance
| GetFeedback | Delighted | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Customer Feedback Tools | #7 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.1 | 8 |
| Best for | Salesforce-integrated CX programs | Simple, multi-channel NPS/CSAT surveys |
| Pricing | $$$$ (Custom pricing) | $$ ($0 to $224+/mo) |
| HQ | San Mateo, USA | Palo Alto, USA |
| Founded | 2013 | 2013 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comDelighted
The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
delighted.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.