GetFeedback vs Refiner
Side-by-side from the Top 11 rankings of The 11 Best Customer Feedback Tools (2026) and Best NPS Survey Software. Last verified June 13, 2026.
The short answer
GetFeedback ranks higher on Top 11 (#6 vs #11) for Teams collecting and acting on feedback / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
At a glance
| GetFeedback | Refiner | |
|---|---|---|
| Top 11 rank | #6 / The 11 Best Customer Feedback Tools (2026) | #11 / Best NPS Survey Software |
| Score (out of 9.4) | 8.1 | 7.4 |
| Best for | Salesforce-integrated CX programs | In-product NPS for SaaS |
| Pricing | $$$$ (Custom pricing) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | San Mateo, USA | Zurich, Switzerland |
| Founded | 2013 | 2019 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.