InMoment vs Zonka Feedback
Side-by-side from the Top 11 ranking of Best NPS Survey Software. Last verified July 5, 2026.
The short answer
InMoment ranks higher on Top 11 (#6 vs #10) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Enterprise CX depth with strong text analytics.
At a glance
| InMoment | Zonka Feedback | |
|---|---|---|
| Top 11 rank | #6 / Best NPS Survey Software | #10 / Best NPS Survey Software |
| Score (out of 9.4) | 8.2 | 7.7 |
| Best for | Enterprise CX with strong text analytics | Affordable multi-channel including offline |
| Pricing | $$$ (quote-only; enterprise annual contracts) | $$ (published tiers; from ~$49/mo by responses) |
| HQ | Salt Lake City, United States | Wilmington, United States |
| Founded | 2002 | 2014 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.