Retently vs GetFeedback
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Customer Feedback Tools (2026). Last verified July 5, 2026.
The short answer
Retently ranks higher on Top 11 (#3 vs #6) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams collecting and acting on feedback. Near-enterprise analytics and segmentation at mid-market pricing.
At a glance
| Retently | GetFeedback | |
|---|---|---|
| Top 11 rank | #3 / Best NPS Survey Software | #6 / The 11 Best Customer Feedback Tools (2026) |
| Score (out of 9.4) | 8.5 | 8.1 |
| Best for | Multi-metric feedback for subscription teams | Salesforce-integrated CX programs |
| Pricing | $$ (published tiers; from ~$50/mo, higher by contacts) | $$$$ (Custom pricing) |
| HQ | Middletown, United States | San Mateo, USA |
| Founded | 2015 | 2013 |
GetFeedback
A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.
www.getfeedback.comSee full entry in The 11 Best Customer Feedback Tools (2026)
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.