Retently vs Medallia
Side-by-side from the Top 11 ranking of Best NPS Survey Software. Last verified July 5, 2026.
The short answer
Retently ranks higher on Top 11 (#3 vs #5) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. Near-enterprise analytics and segmentation at mid-market pricing.
At a glance
| Retently | Medallia | |
|---|---|---|
| Top 11 rank | #3 / Best NPS Survey Software | #5 / Best NPS Survey Software |
| Score (out of 9.4) | 8.5 | 8.4 |
| Best for | Multi-metric feedback for subscription teams | High-volume omnichannel enterprise CX |
| Pricing | $$ (published tiers; from ~$50/mo, higher by contacts) | $$$ (quote-only; enterprise annual contracts) |
| HQ | Middletown, United States | San Francisco, United States |
| Founded | 2015 | 2001 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.