Retently vs SurveySparrow
Side-by-side from the Top 11 rankings of Best NPS Survey Software and The 11 Best Survey Software Tools (2026). Last verified July 5, 2026.
The short answer
Retently ranks higher on Top 11 (#3 vs #7) for CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback / Teams running customer surveys, NPS, and market research. Near-enterprise analytics and segmentation at mid-market pricing.
At a glance
| Retently | SurveySparrow | |
|---|---|---|
| Top 11 rank | #3 / Best NPS Survey Software | #7 / The 11 Best Survey Software Tools (2026) |
| Score (out of 9.4) | 8.5 | 7.9 |
| Best for | Multi-metric feedback for subscription teams | Mobile-first conversational surveys |
| Pricing | $$ (published tiers; from ~$50/mo, higher by contacts) | $ ($19 to $59/mo) |
| HQ | Middletown, United States | Palo Alto, USA |
| Founded | 2015 | 2017 |
Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.