Sprig vs Delighted

Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.

The short answer

Sprig ranks higher on Top 11 (#3 vs #7) for Teams collecting and acting on feedback. Best for contextual in-product surveys and AI-driven analysis of open-text feedback.

At a glance

	Sprig	Delighted
Top 11 rank	#3 / The 11 Best Customer Feedback Tools	#7 / The 11 Best Customer Feedback Tools
Score (out of 9.4)	8.8	8
Best for	AI-powered in-product surveys	Simple, multi-channel NPS/CSAT surveys
Pricing	$$$ ($0 to $1500+/mo)	$$ ($0 to $224+/mo)
HQ	San Francisco, USA	Palo Alto, USA
Founded	2019	2013

Sprig

Best for contextual in-product surveys and AI-driven analysis of open-text feedback.

sprig.com

See full entry in The 11 Best Customer Feedback Tools

Delighted

The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.

delighted.com

See full entry in The 11 Best Customer Feedback Tools

Methodology and scoring weights live at /methodology. No vendor pays for placement — see about.