SurveyMonkey vs Refiner
Side-by-side from the Top 11 rankings of The 11 Best Survey Software Tools (2026) and Best NPS Survey Software. Last verified June 20, 2026.
The short answer
SurveyMonkey ranks higher on Top 11 (#2 vs #11) for Teams running customer surveys, NPS, and market research / CX, product, and customer success teams measuring loyalty with Net Promoter Score and closing the loop on feedback. The best general-purpose tool, balancing features with user-friendliness.
At a glance
| SurveyMonkey | Refiner | |
|---|---|---|
| Top 11 rank | #2 / The 11 Best Survey Software Tools (2026) | #11 / Best NPS Survey Software |
| Score (out of 9.4) | 9 | 7.4 |
| Best for | Versatile all-around survey tool | In-product NPS for SaaS |
| Pricing | $$ ($39 to $119/user/mo) | $$ (published tiers; free plan, paid from ~$79/mo) |
| HQ | San Mateo, USA | Zurich, Switzerland |
| Founded | 1999 | 2019 |
SurveyMonkey
The best general-purpose tool, balancing features with user-friendliness.
www.surveymonkey.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.