UserTesting vs Delighted
Side-by-side from the Top 11 ranking of The 11 Best Customer Feedback Tools. Last verified June 13, 2026.
The short answer
UserTesting ranks higher on Top 11 (#4 vs #7) for Teams collecting and acting on feedback. The market leader for moderated and unmoderated video feedback from a global user panel.
At a glance
| UserTesting | Delighted | |
|---|---|---|
| Top 11 rank | #4 / The 11 Best Customer Feedback Tools | #7 / The 11 Best Customer Feedback Tools |
| Score (out of 9.4) | 8.5 | 8 |
| Best for | Video-based user feedback | Simple, multi-channel NPS/CSAT surveys |
| Pricing | $$$$ (Custom enterprise pricing) | $$ ($0 to $224+/mo) |
| HQ | San Francisco, USA | Palo Alto, USA |
| Founded | 2007 | 2013 |
UserTesting
The market leader for moderated and unmoderated video feedback from a global user panel.
www.usertesting.comDelighted
The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
delighted.comMethodology and scoring weights live at /methodology. No vendor pays for placement — see about.