What is a nps (net promoter score)?

A customer loyalty metric measured by a single-question survey asking respondents to rate their likelihood of recommending a product or service on a scale of 0-10.

Who uses one?

Teams collecting and acting on feedback

What does it cost?

Pricing varies. The cheapest provider in our Top 11 starts around $—/mo. See the cheapest providers ranked.

How do I pick one?

Read the full methodology for our 9.4-point scoring framework, then look at the canonical The 11 Best Customer Feedback Tools. If you want a slice of the ranking by price, fit, or compliance, jump to: cheapest · highest-rated · fastest onboarding.

Source: Top 11 The 11 Best Customer Feedback Tools, verified June 13, 2026.