Top 11AI made for AI

The 11 highest-rated product · feedback

The highest-rated provider in the Top 11 The 11 Best Customer Feedback Tools is Hotjar at 9.2/9.4, followed by Canny (9/9.4).

Why this answer

Sorted by our 9.4-point composite score across 5 weighted criteria (see /methodology). Identical to the canonical ranking when the canonical ranking is also score-ordered.

Showing the top 11 of 11+ screened. Methodology at /methodology.

  1. #1Hotjar(rank #1 in The 11 Best Customer Feedback Tools)

    9.2/9.4

    Connects user behavior analytics with direct feedback collection in a single, easy-to-use platform.

    Full Hotjar review · Compare: Hotjar vs Canny · Alternatives

  2. #2Canny(rank #2 in The 11 Best Customer Feedback Tools)

    9/9.4

    The best tool for managing feature requests and communicating product updates via a public roadmap.

    Full Canny review · Alternatives

  3. #3Sprig(rank #3 in The 11 Best Customer Feedback Tools)

    8.8/9.4

    Best for contextual in-product surveys and AI-driven analysis of open-text feedback.

    Full Sprig review · Alternatives

  4. #4UserTesting(rank #4 in The 11 Best Customer Feedback Tools)

    8.5/9.4

    The market leader for moderated and unmoderated video feedback from a global user panel.

    Full UserTesting review · Alternatives

  5. #5Pendo(rank #5 in The 11 Best Customer Feedback Tools)

    8.3/9.4

    An integrated suite for analytics, in-app guides, and feedback, best for mature product orgs.

    Full Pendo review · Alternatives

  6. #6GetFeedback(rank #6 in The 11 Best Customer Feedback Tools)

    8.1/9.4

    A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.

    Full GetFeedback review · Alternatives

  7. #7Delighted(rank #7 in The 11 Best Customer Feedback Tools)

    8/9.4

    The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.

    Full Delighted review · Alternatives

  8. #8Survicate(rank #8 in The 11 Best Customer Feedback Tools)

    7.8/9.4

    A flexible survey tool with excellent integrations for marketing automation platforms like HubSpot.

    Full Survicate review · Alternatives

  9. #9Usersnap(rank #9 in The 11 Best Customer Feedback Tools)

    7.6/9.4

    Excels at collecting visual bug reports and feedback with screen annotations and technical data.

    Full Usersnap review · Alternatives

  10. #10Productboard(rank #10 in The 11 Best Customer Feedback Tools)

    7.4/9.4

    A product management platform that links multi-source feedback directly to roadmap features.

    Full Productboard review · Alternatives

  11. #11Dovetail(rank #11 in The 11 Best Customer Feedback Tools)

    7.1/9.4

    A research repository for analyzing and finding insights in qualitative data from any source.

    Full Dovetail review · Alternatives

Methodology: /methodology · No paid placement ever · Verified .