Delighted review
The fastest way to deploy beautiful NPS, CSAT, and CES surveys via email, web, or SMS.
Top 11 rank
#7 of 11
Score
8/9.4
Pricing
$$ ($0 to $224+/mo)
HQ
Palo Alto, USA
Verdict
Delighted, now part of Qualtrics, provides the simplest and fastest way to set up and deploy standardized CX surveys (NPS, CSAT, CES) across multiple channels.
What customers praise
The entire platform is built for speed and simplicity, enabling a user to sign up and send their first survey in under 5 minutes.
What customers criticise
It is intentionally limited to a few core survey types and lacks the advanced survey logic and customization options of its parent company, Qualtrics.
Best for
Teams that need a simple, fast, and elegant way to run NPS, CSAT, and CES surveys across multiple channels like email, web, and SMS.
At a glance
- Integrations: Slack, Zendesk, Salesforce, Shopify, Stripe
- Compliance: GDPR, SOC 2
- Regions served: Global
- Typical onboarding: 1 day
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-13. See the full red-flag report.
Alternatives
See alternatives to Delighted, or compare against the next-ranked entry: Delighted vs Survicate.
Source: Top 11 The 11 Best Customer Feedback Tools, verified June 13, 2026 — no paid placement.