GetFeedback review

A CX platform with best-in-class, native integration with Salesforce for mapping feedback to accounts.

Verdict

GetFeedback (from Momentive) is the best choice for teams that need to deeply integrate customer feedback with their Salesforce CRM data to drive CX initiatives.

What customers praise

Its native Salesforce integration is unmatched, allowing for automated survey triggers based on any CRM event and writing feedback data directly to customer records.

What customers criticise

The platform is expensive and its value is significantly diminished for companies that do not use Salesforce as their primary CRM.

Best for

Salesforce-centric organizations looking to build sophisticated customer experience (CX) programs by mapping feedback to CRM data.

At a glance

• Integrations: Salesforce, Slack, Jira, Microsoft Teams
• Compliance: GDPR, SOC 2
• Regions served: Global
• Typical onboarding: 15 days

Red flags

Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-13. See the full red-flag report.

Alternatives

See alternatives to GetFeedback, or compare against the next-ranked entry: GetFeedback vs Delighted.

Source: Top 11 The 11 Best Customer Feedback Tools, verified June 13, 2026 — no paid placement.