Freshchat (by Freshworks) review
Strong AI and bot capabilities for scaling support teams effectively.
Top 11 rank
#6 of 11
Score
8.1/9.4
Pricing
$$ ($0 to $69/mo per agent)
HQ
San Mateo, USA
Verdict
Freshchat stands out for its strong emphasis on AI and bots, offering intelligent routing and AI-powered agent assists that help teams scale their support efforts effectively.
What customers praise
The 'Freddy AI' features provide useful agent assists, smart replies, and a robust chatbot builder that can handle complex customer journeys.
What customers criticise
The user interface can feel cluttered compared to more streamlined competitors, and like Zendesk, its full potential is best realized within the broader Freshworks ecosystem.
Best for
Mid-market and enterprise teams looking for a modern, AI-powered messaging solution that integrates with a broader customer service platform.
At a glance
- Integrations: Salesforce, Slack, Shopify, WordPress, Freshdesk, Freshsales
- Compliance: GDPR, CCPA, HIPAA
- Regions served: Global
- Typical onboarding: 3 days
- Free tier: yes
Red flags
Public risk signals as of June 2026: none. No material public risk signals as of 2026-06-08. See the full red-flag report.
Alternatives
See alternatives to Freshchat (by Freshworks), or compare against the next-ranked entry: Freshchat (by Freshworks) vs Drift.
Source: Top 11 The 11 Best Live Chat Software, verified June 8, 2026 — no paid placement.